Offer Something Extraordinary at Work – Genuine Listening

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“There’s a big difference between showing interest and really listening.”      Michael P. Nichols, The Lost Art of Listening

Genuine listening in most areas of life is uncommon. In the workplace it’s rare. We’re too busy – so we think. We’re distracted and fragmented.  Sitting down for a non-task oriented conversation feels like just another bit of pressure.  Too often we just engage in conversation (more like just convey information) so that we can tick off another agenda item on our endless to-do list and move on.

Yet in nearly every interaction I have with people in the workplace, listening is identified as the most important skill in building trust and relationships.  Most people I work with say they need to become better listeners and they definitely want to experience better listening from their colleagues.

Often when I ask groups, “When did you last feel like someone really listened to you and showed genuine interest,” most say they can’t recall. Sadly, too many say never.

So why are we such poor listeners? What stops us from really tuning into others? Continue reading

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Opening the “Heart” in Workplace Relationships

heart at work

We seek self-expression through our work and for many people, work is meaningful and satisfying.  But let’s face it – most of us have to work to make money. And while meaning may be a moot point for the majority of working people – how we think about our work and how we relate to the people we work with has a great deal to do with how we go about achieving results.

An informal poll that I’ve conducted with managers representing a diverse range of companies and positions shows that the average amount of time spent at work  is between 10-12 hours. No amount of productivity seems enough.

Overlay these long work hours with existing economic conditions, rapid technological changes, people doing more with fewer resources, high levels of anxiety and uncertainty in the workplace and you have a formula for isolation, disengagement and uncivil behavior. However, at the same time I hear comments that reflect a yearning for something more in the workplace than just a paycheck.

It has something to do with a desire for human connection. Continue reading