Offer Something Extraordinary at Work – Genuine Listening

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“There’s a big difference between showing interest and really listening.”      Michael P. Nichols, The Lost Art of Listening

Genuine listening in most areas of life is uncommon.

In the workplace it’s rare. We’re too busy – so we think. We’re distracted and fragmented.  Sitting down for a non-task oriented conversation feels like just another bit of pressure.  Too often we just engage in conversation (more like just convey information) so that we can tick off another agenda item on our endless to-do list and move on.

Yet in nearly every interaction I have with people in the workplace, listening is identified as the most important skill in building trust and relationships.  Most people I work with say they need to become better listeners and they definitely want to experience better listening from their colleagues.

Often when I ask groups, “When did you last feel like someone really listened to you and showed genuine interest,” most say they can’t recall. Sadly, too many say never.

So why are we such poor listeners? What stops us from really tuning into others? Continue reading

5 Things Leaders Are Not Taught, Part 2

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In Part 1 of 5 Things Leaders Are Not Taught, I wrote about how conscious leaders see the world. Their field of perception is broader.  They commit to a continuous process of learning and they resolve to see more deeply because they understand that they don’t have all the answers. There’s a moral courage that grows from this kind of experience – and a willingness to engage in constant introspection and self-correction.

With ancient roots, today’s brand of mindfulness has brought a deeper level of attention to understanding the connection between the mind and the body as one. This “reality” may be new to the business world but its already changing the way we redefine attention and a sense of presence that is absent in most workplaces. 

In her article, Mindfulness, Meditation, Wellness and their Connection to Corporate America’s Bottom Line, author Arianna Huffington writes, “Even a quick look at what’s happening in the American workplace shows it’s a seriously split-screen. On the one hand, there’s the stressful world of quarterly earnings reports, beating growth expectations, hard-charging CEO’s and focusing on the bottom line. On the other hand, there’s the world populated by the growing awareness of the costs of stress, not just in the health and well-being of business leaders and employees, but on the bottom line as well.” Continue reading

Mindful Awareness: An Opportunity For Choice And Change

Jim, a recently promoted millennial, has just finished his first one-on-one meeting with Anita – an older, long-time employee and team leader on an important project.

Walking back to his office, Jim’s thoughts flash back to the meeting with Anita and how badly he responded to some of her questions. Although aware of the way he handled himself, the more attention he gives to his behavior –  which he feels could be seen as defensive and condescending  – the deeper his feelings of regret and guilt.  He knows that he has a past history of defensive behavior when he gets emotionally triggered and he feels bad about leaving such a harsh impression with a new colleague.

How can Jim use mindfulness practice to overcome these traits and eliminate the unproductive consequences? Just being aware of his behavior is not mindfulness. Mindful awareness is more than just being aware. Continue reading